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FAQ
Deechy FAQ

Frequently Asked Questions.

Clear answers about MOQ, shipping, materials, custom samples, quality control, payment, and logistics.

01

How do you handle Quality Control (QC)?

Quality is our priority. We perform a rigorous five-stage inspection on every piece. Watch our video to see our exact QC process.

02

What materials do you work with?

We primarily work with S925 Sterling Silver, S999 Pure Silver, and Hypoallergenic Brass. All materials are lead, nickel, and cadmium-free, ensuring they meet international safety standards for skin-friendly wear.

03

Will the jewelry tarnish or fade?

We use high-quality 14K/18K Gold and Rose Gold plating with an added protective layer. With proper care, our plating is designed to last 1–2 years. White Gold plating is even more durable, lasting 2–3+ years. We also offer thickened plating options upon request for extra longevity.

04

What are your payment methods?

For sample orders, we accept payment via PayPal and Bank Transfer. Please see how to order page for details. For bulk orders, we accept payments via Alipay and Bank Transfer. Our standard terms include:

  • Deposit: 30% to begin production.
  • Balance: Paid in full before shipping.
  • Credit Line: For long-term partners, we offer extended credit lines after a consistent ordering history.
05

Do you offer dropshipping services for ecommerce stores?

Yes. We provide end-to-end dropshipping fulfillment using reliable Air Express shipping. This ensures your customers receive their orders quickly and securely, with full tracking provided.

06

What is your Minimum Order Quantity (MOQ)?

For items in our stock collection, the MOQ is just 1 piece. For custom designs (OEM), the MOQ typically starts at 30 pieces per style, depending on the design’s complexity.

07

How long are the shipping and delivery?

We ship worldwide with a 5–10 business days delivery timeframe. Shipment preparation times are as follows:

  • Stock Items: Dispatched within 48 hours.
  • Bulk Order for Catalog Styles: Production and shipment preparation takes around 7–10 days.
  • Custom Designs: Production and shipment preparation takes around 10–15 days.
08

Can I use your photos for my website?

Yes!

FAQ

If you need a shipping estimate or have a custom project in mind, please contact us with your destination country, product details, and estimated order quantity.

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