Refund policy
DEECHY RETURN & EXCHANGE POLICY
Effective Date: [Date]
Overview
Deechy manufactures jewelry to order. All products are not returnable inventory items. We stand behind the quality of our work and offer recourse only in cases of genuine quality defects.
No Returns Except for Quality Issues
Standard Policy: We do not accept returns or exchanges for reasons including but not limited to:
- Change of mind or preference
- Incorrect order placement
- Sizing issues
- Preference for alternative designs or materials
Each piece is manufactured to your specifications, and once produced and shipped, it is considered final.
Quality Guarantee & Remedies
If your order arrives with a genuine quality defect (including manufacturing defects, material inconsistencies, or workmanship issues), Deechy will, at its discretion:
- Rework the affected item(s) and reship at no additional cost, or
- Issue a full refund upon return of the defective item(s)
Claim Process:
- Quality issues must be reported within 14 days of delivery with photographic evidence
- Send claim details to: support@deechysilverjewelry.com
- Deechy reserves the right to inspect returned items before processing a remedy
Customization & Production
Due to the bespoke nature of our service, all catalog orders and OEM/custom orders are final once production begins. We recommend reviewing order details carefully before confirming purchase.